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FAQ

Atomic Movies is a registered business based just outside of Melbourne, Victoria, Australia. We have been successfully trading online since 2004.
We aim to bring you the best in TV Series on DVD with titles sourced from around the world. We stock a full range of Australian released Region 4 DVD and Blu Ray titles, as well as Games and accessories for all platforms. We also have a range of Region 1 and 2 import DVD and Blu Ray which dispatches from either the USA or UK.
Atomic Movies is a family based business offering top quality genuine studio released product with personal friendly service.

Contacting Us:

Email: Use the contact us form to get in touch with us, if your query relates to an existing order please include your order number.

Payment Information

Q: I would like to buy a UK movie, will I be charged in Australian $?
A: All of our pricing is in Australian $

Q: I would like to order a movie but I do not have a credit card.
A: We are happy to accept the following payment methods from our Australian customers: Bank deposit to ANZ, Money Order, Bank or Personal Cheque

Q: Do you accept mail orders?
A: A number of our customers use our mail order service, you can request title pricing and an order form via mail at:
Atomic Movies
PO Box 909
Bacchus Marsh VIC 3340

Delivery Information

Q: How much will my postage cost?
A: We keep our postage prices as low as possible, postage will vary depending on the size of your order and where it is being delivered from and to. You can see a postage estimation on each product page and also in checkout. Orders over $180 do ship free.

Q: How long will an overseas delivery take?
A: It will depend on where you are located in Australia and if the title is in stock, usually orders are delivered in around 3 weeks.

Q: Help, my order has not arrived!
A: Please contact us for non arrived parcels, you may like to check the expected delivery times on the link above as well. We always recommend to our customers to check their local post office if an item is overdue as we find that many Australian customers are not being left parcel collect slips.

Q: Help, my address is incorrect
A: Once an order is placed we are not able to change your details. If an item is dispatched to an incorrect address and is returned to our warehouse it will be redispatched to you once correct address details are provided. We are not liable for any items dispatched to incomplete or incorrect addresses so please ensure you complete these details correctly in your order, including company names and building floor or level if a business address is provided.

Our Product

Q: Are your products genuine?
A: All products sold on the Atomic Movies website are brand new studio releases

Q: The title I received is not sealed, is it used?
A. Not all studios in Australia and the United Kingdom distribute their product sealed, however all products are brand new

Q: I do not understand what region coding is
A: If you have any queries regarding product suitability please contact us prior to purchase. More information regarding region coding can be found here

Q: The DVD I would like to buy is a preorder what does that mean?
A: New release titles are available for pre-order on our website 1-2 months prior to the official release date. Pre-ordered items will be posted 1-2 days before the official release date. Overseas titles may dispatch 1-2 weeks earlier.

Q: How long will a backorder take to arrive?
A: Usually backorders will arrive in stock 1-2 weeks after ordering. Some items may take longer. If you have any queries regarding availability please contact us.

Returns

Cash Credits

Security & Privacy

Q: Is it safe to use my credit card?
A: www.atomicmovies.com.au customer information is protected by Verisign. We do not store any customer credit card details on our website, all card transactions are processed via our eWay payment gateway (www.eway.com.au)

Q: Will you share my details?
A: No customer details will be shared with any 3rd party site.

Atomic Movies ABN: 55 298 765 019

Q: I would like to buy a UK movie, will I be charged in Australian $?
A: