Shipping

Author: Mandy  

 

 

Australian:
Deliveries within Australia ship either from our Victorian office or Gold Coast warehouse depending on availability. We are an internet only company and do not have a storefront for item pickup. All purchases are posted by Australia Post. 

We charge a flat fee of $9 for all parcels shipping within Australia for parcels weighing up to 5kg. Delivery will be via Australia Post eParcel or receipted delivery. All domestic parcels require a signature for delivery. 

Estimated delivery times are between 2 and 7 business days however this time is an estimation only, many outside factors can affect postage delivery times, your order may arrive faster or slower than the quoted times.
 



Postage Rates - International Customers (outside Australia)

Postage Costs will vary depending on your location and the parcel weight. To estimate postage just add your items to your shopping cart and go to checkout, you can enter your location and obtain a postage price there. International delivery times vary depending on location and local customs clearance times, delivery will normally take between 1 and 6 weeks.
 


Order Status
We will always keep you informed of the status of your order. You will receive several emails regarding your order status:

  • The first email will be sent upon the initial submission of your order to confirm that it has been received by Atomic Movies.
  • The second email will be sent once your order has been processed and payment received & verified.
  • The third email will be sent when your item ships.

Out Of Stock Items
Whilst we make every endeavour to carry ample stock of all titles at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished within a week or so. Orders are filled on a "first come, first served" basis. Although you may have placed your order when an item was showing "In Stock" it may be out of stock by the time your order is processed if there are orders preceding yours.

Out of Stock and Pre-Order Shipping 
If your order contains several items we will not post the order until all items are in stock. If you wish to have the in-stock portion of your order shipped immediately please contact us, there will be additional shipping fees payable for this service.

When will my order be dispatched?
In stock items ship within 48 hours of your order being completed and payment clearing Monday to Friday
If your order contains out of stock or pre-sale items it may not dispatch until all items are in stock. If you want in stock items to ship immediately please let us know and we can organise that for you, however each shipment will be charged postage separately.

 


Pre-Order & New Release Titles
Your purchase will ship by the release date indicated in the item description.

Occasionally there may be a delay in the release of some titles, this happens rarely but if there is a delay in release we will notify you by email with expected delivery times, a refund will be available if required in this situation.
 


Non Arrivals

If a parcel has not arrived within 30 days of shipping please contact us using your order number as the subject of the email.

We ask that you check with your local post office prior to this as at times they will hold a parcel without notification.
We take all care to ensure your parcel arrives well packed and within a reasonable time frame.

It is the buyers responsibility to ensure they supply full and correct address details including:
Suburb and postcode
Company name for business or workplace deliveries
Level or Floor number for delivery to multi story buildings
Flat or Apartment Number
Full Name including Surname

Limit of Liability:
Atomic Movies are not liable for non-delivery of any item where the shipping address is incomplete or incorrect or where a change of address has occured. 
This includes incorrect Street Names, Postcodes, missing Company Name, floor or level for multi level building, flat or apartment numbers.
It is the responsiblity of the purchaser to ensure they provide a safe secure post box or area for mail deliveries and provide full and current address details. Once an order has been placed we cannot alter any shipping details
Any claims for non-delivery must be lodged with us within 60 days of the expected delivery date, claims made after this time will be void.


Customs & Import Duties

Please be aware that Atomic Movies are not responsible for any customs or import duties.
These are the sole responsibility of the buyer and you should make inquiries with your local customs agencies.

We reserve the right to refuse shipment of items to any country which we deem to be an unacceptable risk.